bd bajje's Privacy Policy

Introduction About This Policy

bd bajje is a Bangladesh-focused online gaming platform. The privacy of every member's personal information is our highest priority. This privacy policy explains what information is collected when you use bd bajje's website, app, or other services, how that information is used, and what rights you have.

This policy should be read alongside bd bajje's Terms and Conditions, as both documents together govern the use of our services. Continuing to use our platform means you agree to the terms set out in this policy. If you disagree with any part of the policy, please contact our support team.

This policy applies only to bd bajje's own services. Third-party websites or services are governed by their own privacy policies.

1 What Information We Collect

bd bajje collects user information in various situations. This information falls into two main categories — what you provide directly and what our systems record automatically.

1.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address
• Documents submitted for identity verification (national ID card or passport)
• Payment method details — bKash, Nagad, Rocket, Upay, or bank account information
• Information provided when contacting our support team

1.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and device model
• User activity and navigation history on our platform
• Login time and session duration
• Transaction history — deposits, withdrawals, and gaming activity
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For identity verification and fraud prevention, we may also collect certain information from trusted third-party service providers. This information is used solely to ensure the security of your account.

2 Purpose of Data Use

bd bajje uses collected information for the following specific purposes:

• Account Management: To complete registration, login, and identity verification processes.
• Financial Transactions: To process deposits and withdrawals and maintain accurate records.
• Customer Support: To resolve issues and provide 24/7 assistance.
• Security and Prevention: To prevent fraud, unauthorised access, and money laundering.
• Service Improvement: To review user experience and improve the quality of our platform.
• Legal Obligations: To comply with applicable laws and regulations.
• Communication: To send important updates, technical notices, and service-related information.

We do not use your personal information for any purpose outside this list. If we need to use it for a new purpose, you will be informed in advance and your consent will be obtained where required.

3 Information Sharing and Disclosure

bd bajje does not sell, rent, or share your personal information with third parties for any commercial purpose. However, information may be shared in the specific situations below:

3.1 Service Provider Partners

We work with certain trusted technology partners to operate our services — such as payment processing, identity verification, and cybersecurity providers. They receive only the information necessary to perform their specific service and may not use it for any other purpose.

3.2 Legal Requirements

If required by law, court order, or a valid request from a government authority, we will be obliged to provide relevant information. In such cases, we will try to notify you in advance wherever legally permitted.

3.3 Business Restructuring

In the event of a merger, acquisition, or change in business structure, user information may be transferred to the new entity. You will be notified in advance if this occurs.

4 Data Storage and Security

bd bajje uses industry-standard security technologies to keep user information safe. The key aspects of our security measures are described below:

• SSL Encryption: All our pages and data transmissions are encrypted using SSL/TLS technology.
• Access Controls: Only authorised staff can access personal information, and only for specific reasons.
• Regular Audits: The security of our systems is regularly reviewed and tested.
• Data Backup: Data backups are maintained securely to prevent loss of information.

4.1 Data Retention Period

Necessary information is retained while your account is active. After account closure, certain information may be kept for a defined period to meet legal obligations and resolve disputes. Once that period ends, the information is securely deleted or anonymised.

While we maintain the highest level of security in our systems, no method on the internet is completely secure. Keeping your password private and not sharing it with anyone is equally important.

5 Cookies and Tracking Technologies

The bd bajje website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Remember your language and preference settings.
• Analytics Cookies: Help us analyse how our platform is used.

You can manage or disable non-essential cookies through your browser settings. However, disabling certain cookies may cause some site features to not work properly.

6 User Rights

You have the following rights regarding your personal information, all of which bd bajje fully recognises:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or outdated information.
• Right to Deletion: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: You may object to the use of your information for a particular purpose.
• Right to Portability: You may request your information in a standard format.
• Right to Withdraw Consent: Where information is used on the basis of your consent, you may withdraw that consent at any time.

To exercise these rights, contact our support team. We will respond to your request within a reasonable time. In some cases, your identity will be verified before the request is processed.

7 Protection of Children and Minors

All bd bajje services are for individuals aged 21 and above only. We do not knowingly collect or process personal information from minors.

Age is verified during registration, and if any user is suspected to be under 21, their account is suspended immediately. For more on responsible gaming, read our Responsible Gaming section, which provides detailed guidance on safe gaming.

8 International Data Transfers

bd bajje primarily serves users in Bangladesh. However, due to our technical infrastructure, some information may be processed or stored on servers located abroad. In such cases, we ensure that data transfers are conducted under appropriate security measures and that the standards of this policy are maintained.

All international service providers contracted by us are required to comply with our privacy standards and may not disclose information to third parties.

9 Policy Changes

bd bajje may update this privacy policy from time to time. If any significant changes are made, we will notify users within the platform or by email to their registered address. The "Last Updated" date at the top of the page will always reflect the most recent change.

Continuing to use our services after any changes means you agree to the updated policy. We recommend reviewing this page regularly.

To learn more about bd bajje and find details about our services, visit the About Us page.

10 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, contact our support team directly. Our customer service is available 24 hours a day, 7 days a week in Bengali and English via live chat and email.

You can reach us by email at: [email protected]

We generally respond to all privacy-related requests within a reasonable time. You will also find answers to many common questions in our FAQ section.